Meta has introduced voice features for its wearable products, like the Ray-Ban Meta AI glasses, which allow users to interact with the device using their voice. These voice services enable users to perform tasks like getting information, taking photos, playing music, and making calls, all through simple voice commands. The voice service is activated by a wake word, such as “Hey Meta,” or by pressing and holding the touchpad on the glasses. Additionally, the device can respond to more specific voice commands like “pause music” or “play message” without using the wake word.
Meta collects and processes audio recordings of your voice interactions with these wearable products to create text transcripts. This data is primarily used to respond to user requests and improve the company’s products, including their speech-to-text technologies. The collected recordings are stored for up to a year unless the user deletes them sooner. Meta uses machine learning and human reviewers to assess these recordings, ensuring that the voice services understand a wide range of speech patterns, accents, and dialects. The company also ensures privacy by modifying the pitch of the recordings during reviews and limiting access to the necessary information.
For users of Ray-Ban Stories, Meta offers the option to store voice recordings to enhance the performance of voice controls. Users can turn this feature on or off at any time. If storage is turned off, voice recordings are immediately deleted after processing, ensuring that Meta does not retain or review them. Even when voice recording storage is disabled, users can still use the voice control features, though they won’t be able to view, hear, or delete the recordings once they are processed.
Meta has implemented strict privacy protections to ensure that voice recordings are handled securely. Trained personnel are responsible for reviewing the audio data to improve the services, and they operate under controlled environments to maintain privacy. The company also offers users the ability to download their stored data, including transcripts and interaction details, through its Download Your Information tool. This ensures users have control over their data and can manage how their interactions are stored and used.
In addition, Meta emphasizes that it is committed to maintaining transparency and privacy while refining the voice interaction experience. These developments show that Meta is working to make its wearable AI devices more interactive and useful, while also addressing privacy concerns by allowing users to manage their data according to their preferences.
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